CANCELLATION POLICY

 Last Updated: [11/29/2025] 

To ensure fair scheduling and respect for both our clients and our technicians, the following cancellation policy applies:

Clients may cancel or reschedule an appointment 24 hours or more before the scheduled service time without penalty.

A cancellation made less than 24 hours before the scheduled appointment is considered a late cancellation.

• Late cancellations result in the forfeiture of the 20% deposit.
  
  
• A new deposit will be required to schedule another appointment.
  
  

If a technician arrives and:

• No one is present
  
  
• The property is inaccessible
  
  
• Access instructions are incorrect
  
  
• A safety hazard prevents work
  
  

…the appointment is treated as a missed appointment, and the deposit is forfeited.

If weather conditions or unsafe circumstances prevent service:

• Infinite Fulfillments Property Services may reschedule at no cost.
  
  
• Deposits will automatically transfer to the new date.
  
  

If you experience an emergency (medical, safety, or loss event):

• Please notify us as soon as possible
  
  
• We may transfer your deposit as a one-time courtesy
  
  

If we must cancel due to:

• Technician emergency
  
  
• Equipment failure
  
  
• Dangerous conditions
  
  
• Scheduling conflict
  
  

…your deposit will be transferred or refunded upon request.